SANETHUB Privacy Policy
Last updated: 16 October 2026
1. Introduction
SanetHub respects the privacy of customers, registered users, business owners and vendors.
This policy explains how we collect, use, store, share and protect personal information when you visit our website, register a business, submit an enquiry, purchase a product or use our services.
We aim to handle personal information in accordance with the Protection of Personal Information Act (POPIA) and other applicable South African laws.
2. Information we collect
Depending on how you use SanetHub, we may collect:
– Names and contact details, including email addresses and telephone numbers.
– Business names, business contact details, descriptions and registration information where applicable.
– Account registration details and information submitted through forms.
– Order details, purchased products, transaction references and delivery information.
– Quote requests, ride requests, food delivery requests and customer communications.
– Vendor verification information and supporting business documents where required.
– Technical information such as IP address, browser type, website activity and cookie information, where collected by our website or service providers.
We aim to collect only information reasonably necessary for the relevant purpose.
3. How we collect information
Information may be collected when you:
– Register an account or submit a business listing.
– Purchase products, services, premium listings or website packages.
– Request a quotation, ride, delivery or service connection.
– Contact our team or submit a complaint.
– Browse our website, where technical information is collected automatically.
We may also verify publicly available business information and check information submitted by vendors where reasonably necessary.
4. Why we use your information
We may use personal information to:
– Create and manage user accounts and business listings.
– Verify business details and reduce fraudulent activity.
– Process orders, payments, deliveries and service requests.
– Connect customers with relevant businesses or service providers.
– Respond to enquiries, complaints and refund requests.
– Maintain website security, prevent abuse and improve our services.
– Meet legal, accounting, regulatory and payment-provider requirements.
– Send marketing communications where legally permitted.
We will not use personal information for unrelated purposes without an appropriate lawful basis.
5. Sharing information
We may share relevant information with:
– Vendors or service providers involved in fulfilling a customer’s request.
– Payment processors responsible for processing transactions.
– Delivery or transport providers where needed to fulfil an order.
– Website hosting, security, analytics and technical service providers.
– Authorities or other parties where disclosure is legally required.
For example, a vendor may need a customer’s delivery details to fulfil an order. A service provider responding to a quotation request may need the customer’s contact information.
We do not intend to sell personal information as a commercial product.
6. Payments and financial information
Payments may be processed by third-party payment providers.
Where a payment provider handles card information directly, that information is subject to the provider’s payment processing and security arrangements. SanetHub will handle the transaction information available to us for order administration, reconciliation, refunds and support.
Users should not send passwords, PINs or full card security codes to SanetHub by email.
7. Cookies and website analytics
Our website or its plugins may use cookies or similar technologies to support login sessions, website functionality, security, analytics and user preferences.
You may be able to control cookies through your browser settings. Disabling certain cookies may affect website functionality.
Where consent is legally required, we will seek the appropriate consent.
8. Storage and security
We take reasonable technical and organisational steps to protect personal information against unauthorised access, loss, misuse or disclosure.
Access should be limited to people and service providers who need the information for legitimate business purposes.
No online system can be guaranteed completely secure. If a security incident occurs, we will respond in accordance with applicable legal requirements.
9. How long we retain information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including order fulfilment, account administration, dispute handling, legal compliance and recordkeeping.
Retention periods depend on the type of information and applicable legal obligations. Information that is no longer required will be securely deleted, destroyed or de-identified where appropriate.
10. Your rights
Subject to applicable law, you may request access to your personal information, correction of inaccurate information, deletion where legally appropriate, or information about how your personal information is processed.
You may also object to certain processing or withdraw consent where consent is the applicable basis for processing.
To exercise these rights, email hello@sanethub.co.za with your request. We may need to verify your identity before acting on it.
11. Marketing
You may opt out of marketing communications where an opt-out mechanism is provided. We will handle direct marketing in accordance with applicable legal requirements.
Service messages relating to orders, payments, security or account administration may still be necessary.
12. Third-party websites
SanetHub may link to external websites or vendor pages. Their privacy practices may differ from ours, and their own policies apply to their services.
13. Children’s information
SanetHub is not intended to collect children’s personal information unnecessarily. Where information about a child is involved, we will handle it in accordance with applicable legal requirements.
14. Changes to this policy
We may update this policy as our platform and legal obligations develop. The latest version will be published on this page with its revision date.
15. Contact
For privacy-related questions or requests:
SanetHub Pty (Ltd).
South African Nework Hub
Email: hello@sanethub.co.za
Website: https://sanethub.co.za
